Which of the following is a key component of conflict resolution training?

Understanding emotional intelligence is a fundamental aspect of conflict resolution training because it equips individuals with the necessary skills to recognize and manage their own emotions, as well as the emotions of others. This awareness is critical in navigating conflicts as it allows for better communication, empathy, and the ability to de-escalate tense situations. By fostering emotional intelligence, individuals can approach conflicts more constructively, promoting collaboration and finding mutually acceptable solutions rather than resorting to aggression or avoidance. This training emphasizes the importance of emotional awareness in creating a positive resolution environment, which is essential for effective conflict management.