Minnesota Protective Agent Practice Test

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You encouter an irrate individual and another person in a heated conversation. What should you do?

  1. Arrest both individuals for causing a disturbance

  2. Target your efforts to the individual speaking the loudest

  3. Observe from a safe distance and monitor the situation

  4. Ask both individuals to leave the property

The correct answer is: Observe from a safe distance and monitor the situation

The correct response is to "Observe from a safe distance and monitor the situation." This choice is correct because, in general, a security guard's primary duty is to observe and report incidents rather than directly intervene. In a situation where two individuals are involved in a heated conversation, it is essential to avoid escalating the situation or putting oneself or others at risk. In addition, it's vital to maintain a safe distance in case the dispute turns violent. Monitoring allows the security guard to gather information and details about the situation, which can then be reported if necessary. It also provides a chance to assess whether law enforcement or additional help is needed. Once the guard notices a physical threat, they should call for the proper authorities to handle the situation.

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